Questrade Collection Analyst Role

Shape financial services as a Collection Vendor Relationship Analyst with Questrade in North York. Focus on vendor performance and enhance the collections process leveraging AI technology and collaboration.

As a Collection Vendor Relationship Analyst at Questrade Financial Group, you will drive improvements in vendor relationships and compliance. This hybrid role involves training agencies, managing escalations, and collaborating with internal teams to uphold high standards in collections. An analytical mindset and commitment to integrity are key in this role.

Key Responsibilities:
• Oversee external agency adherence to collection guidelines
• Lead agency training and create operational documents
• Resolve disputes by coordinating with agencies
• Review performance metrics and adjust strategies accordingly
• Facilitate the charge-off process in line with credit policy

Requirements:
• At least 3 years of experien...