Quality & Training Specialist, Customer Experience

A global testing leader in Greater London is seeking a Quality & Training Coordinator to enhance training and quality standards for Call Center staff. Responsibilities include monitoring interactions, developing training materials, and providing performance feedback. The ideal candidate will have strong communication skills and coaching experience, with at least 3 years in customer service. This full-time position offers a hybrid work model, focusing on ensuring high-quality customer interactions.
#J-18808-Ljbffr