Quality & Training Architect - Collections

ClearGrid is seeking a Quality, Training & Process Development Specialist to own the quality framework, design onboarding and refresher training, and optimize processes across the Collections function. You will lead QA from scratch, drive consistency, and coach teams toward excellence in a fast-growing startup environment.

This role emphasizes building from the ground up, aligning stakeholders, and delivering measurable improvements in contact outcomes and regulatory compliance within our debt