Quality Team Lead: BPO Excellence & Coaching

Teleperformance in Malaysia is seeking a dedicated Quality Team Lead to oversee the quality assurance process within their BPO operations. This role entails managing a team of Quality Analysts, ensuring service excellence, and driving compliance with quality standards. Candidates should possess a bachelor's degree, be fluent in English, and have 3–5 years of experience in Quality Assurance, with strong leadership and analytical skills. The position may require flexibility for rotational shifts.
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