Quality Specialist

Mellon Technologies wants to hire on behalf of a large financial organization a Quality Specialist.

Main Responsibilities :
 
- Review the AI tool call evaluations to ensure compliance with legal and regulatory requirements, as well as the company's circulars, policies, processes, and guidelines, identifying inconsistencies and contributing to accuracy measurement.
- Locate and retrieve recorded calls through the company's systems in the context of QA activities.
- Handles the end-to-end process of the debtors’ requests for call recordings (incl. requests received submitted from debtors or Authorities) and escalates critical issues identified.
- Adhere to regulatory and internal procedural deadlines, ensuring timely completion of all assigned activities.
- Provide accurate and timely reporting on assigned responsibilities and support the preparation, analysis, and development of reports related to Quality Assuran...