Quality & Process Improvement Lead: Elevate Support to L2

Draiver is seeking a Quality & Process Improvement Lead for their Support Operations team in the Philippines. This pivotal role focuses on transforming support capabilities, implementing quality strategies, and driving process improvements. The ideal candidate has over 4 years of experience in quality and process improvement within support environments, strong analytical skills, and a hands-on approach. Responsibilities include leading QA strategies, developing frameworks, and partnering with leadership to enhance service delivery.
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