Quality & Performance Analyst

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. 
 
NTT DATA, Inc. currently seeks a Service Desk Quality Analyst to join our team in India (Noida Location). 

Business problem to solve: 

Audit transactions between Service Desk agents and End Users seeking technical assistance. 

Job Description: 

Position where the individual facilitates quality management system in specific teams under supervision. Performs periodic quality audits, quality controls. Runs quality reports and provides insights with analytical data. In Service Desks working in Hybrid/ Ret...