QUALITY - FIELD SERVICE SPECIALIST - RES

Position Summary

The Field Service Technician will be in charge of diagnosing and remedying product-related issues generated by service requests from the customers, project managers, warranty team, and installation personnel. This position will provide superior field support on window and door products by performing service in the customer’s home or site.TRAINING FOR ROLE WILL BE ON THE ROAD WITH CURRENT TEAM.

Essential Duties and Responsibilities

• Analyze and troubleshoot product performance concerns.


• Visit job sites to investigate, review, and remediate customer’s concerns.


• Remove, glaze, and install Insulated Glass Units in window sashes.


• Service windows and sliding patio doors for product perform...