Quality Engineer - Site Call Management

Description

Title: Quality Engineer – Site Call Management Position Summary: This position is responsible for investigating product quality concerns from datacenter sites (primarily prior to site hand-over to customer). This includes investigating issues, creating quality notifications, issuing QM Orders to support rework, issuing corrective action requests and compiling monthly reports.Key Accountabilities:

Investigate site call quality issues received from datacenter sites to determine whether complaints are valid.

Create Quality Notifications in SAP to document the issues and generate QM Orders where rework is required.

Conduct investigations to determine which departments are responsible for causing discrepancies at site and issue corrective action requests.

Compile Quality Alerts and issue within the company as needed.

Compile monthly reports to summarize site call quality issues at data center sites.