Quality & Enablement Senior Manager Role Winnipeg

Become a vital part of Questrade as their Senior Manager for Learning, Quality, and Enablement. This role prioritizes strategic training and quality initiatives leveraging cutting‑edge technology. Questrade Financial Group seeks an experienced skilled to lead the design and continuous improvement of training programs for its Sales & Service teams. The Senior Manager will utilize AI tools and insights to enhance program effectiveness and foster a culture of ongoing development and engagement among staff.

This position requires close collaboration with various stakeholders to align learning solutions with business objectives.

Key Responsibilities:

• Implement learning and development strategies for operational success
• Conduct thorough training needs assessments
• Design impactful learning programs across multiple formats
• Collaborate to set KPIs and monitor program success
• Develop coaching frameworks for specialized teams <...