Quality Control Supervisor - Fintech

We are looking for a detail-oriented and analytical QC Supervisor to lead quality control processes and ensure operational excellence across our fintech operations. This role is responsible for maintaining service quality, ensuring regulatory compliance, and driving continuous improvement within the Quality Control function.

Key Responsibilities

• Lead, supervise, and develop the Quality Control (QC) team to ensure high performance and consistent quality standards.
• Conduct quality monitoring, evaluation, scoring, and calibration sessions to ensure assessment accuracy and consistency.
• Ensure all operational activities comply with internal SOPs as well as external regulatory requirements, including OJK and AFPI regulations.
• Analyze QC performance trends, identify root causes, and provide actionable recommendations for process improvement.
• Prepare accurate and i...