Quality Control Manager (Assistant Vice President) – Loan Servicing (Commercial & Investment Bank)

Join a team where your leadership and quality expertise drive operational excellence and risk reduction. As a Quality Control (QC) Manager in Loan Servicing, you will lead a team of QC Analysts, set the QC strategy, and partner across Operations, Risk, Compliance, and Technology to ensure effective controls, reduce losses, and improve customer outcomes. This is an opportunity to make a direct impact in a dynamic environment that values innovation, collaboration, and continuous improvement.

As a Quality Control (QC) Manager in Loan Servicing, you are responsible for leading the quality control program across loan servicing operations, with a focus on centralized money movement, loan servicing, and rules-based risk management. You manage a team of QC Analysts, set the QC strategy (coverage, sampling, testing, and reporting), identify control gaps and defect trends, and drive sustainable remediation. You ensure processes and controls operate effectively to reduce operational...