Quality & Continuous Improvement Manager, Crowne Plaza Changi Airport

As a Quality & Continuous Improvement Manager , you provide insights on what our guests are telling us. Working closely with key stakeholders to uplift and uphold the brand standards and what truly represent us.

Every day is different, but you’ll mostly be:

• Formulate and structure the hotel experiencecommittee ensuring engagement and participation from Hotel leadership operation Team.
• Support Hotel Manager in reviewing and analyzing hotel guest feedback through various platforms (Guest Love, GSI, Social Reviews, Glitches, Courtesy calls, Mystery Shop, etc.) on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
• Assist the leadership team in building the Quarterly Tactical Solve Action Planning (identification of problems, root cause analysis, and action plan).
• Monitor implementation of Tactical Solve action points, and communicate p...