Quality Assurance Specialist

Quality Assurance Specialist page is loaded## Quality Assurance Specialistlocations: Taguig, Metro Manilatime type: Full timeposted on: Posted Todayjob requisition id: R31917**Job Title**Quality Assurance Specialist**Purpose of the role**The QA Specialist for GST (Global Support Team) and GET (Global Expert Team) is responsible for ensuring service excellence across first-level and second-level customer support operations. This role focuses on quality monitoring, coaching, process alignment, and governance collaboration to elevate support standards and drive continuous improvement.**In this role you'll:****Quality Assurance Activities*** Conduct monthly evaluations,* Coaching advice* Share scorecard results and QA tips with Team Leaders and management.* Align QA practices with standards to balance workload and harmonize procedures* Monitor use of mandatory resolution templates and assess compliance during evaluations.**Governance & Collaboration*** Participate in monthly calibr...