Quality Assurance Specialist

The Quality Assurance is responsible for ensuring that all travel-related services meet company standards, industry regulations, and customer expectations. This role focuses on monitoring processes, evaluating service quality, handling compliance, and recommending continuous improvements to enhance customer satisfaction and operational efficiency.

Key Responsibilities

• Monitor and evaluate the quality of travel services, including ticketing, hotel reservations, tour packages, and customer support.
• Conduct regular audits of booking processes, documentation, and transactions to ensure accuracy and compliance with company policies.
• Review customer interactions (calls, emails, chats) to assess service quality and professionalism of travel consultants.
• Analyze customer feedback, complaints, and satisfaction surveys to identify trends and root causes of service issues.
• Investigate errors such as incorrect bookings, fare dis...