Quality Assurance Specialist: Data-Driven QA & Training Leader

A prominent customer service solutions provider in Iloilo City is looking for a QA Specialist to conduct quality audits and improve customer service standards. The ideal candidate should have experience in a training or quality department and possess strong analytical skills. The role involves monitoring agent performance and providing actionable feedback to enhance overall service quality. Benefits include 13th month pay, health insurance, and a retirement plan.
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