Quality Assurance Representative

**Job Family** **:**

Patient Account Representative

**Travel Required** **:**

None

**Clearance Required** **:**

None

**What You Will Do** **:**

The **Quality Analyst** role is responsible for reviewing account activity, documentation, billing actions, denials, adjustments, and follow-up processes to ensure accuracy, compliance, and consistency with client and departmental expectations. This role supports quality improvement by identifying trends, documenting findings, and communicating issues that may impact account resolution or workflow performance.

+ Review account documentation to ensure notes are complete, accurate, and entered in the appropriate client system.
+ Audit billing, rebilling, denial follow-up, appeal activity, adjustments, and account resolution actions for accuracy and compliance.
+ Monitor denials, correspondence, and account trends to identify recurring issues or process gaps.
+ ...