Quality Assurance Manager

DirectIT is looking for an experienced Quality Assurance Manager to join our team. This is a full-time position with a starting salary at $80-90k + Superannuation.

As the Quality Assurance Manager, you will be responsible for ensuring the quality of our telemarketing operations by monitoring, evaluating and coordinating systems. You will be responsible for identifying areas of improvement and making recommendations to management for process improvement. You will work closely with DirectIT’s operations team to ensure that agents are trained and equipped with the necessary tools to meet the high standards within our organisation.

Responsibilities:

1. Develop and implement quality assurance procedures, including system monitoring, scoring, and feedback to agents
2. Identify areas of improvement and make recommendations to management for process improvement
3. Collaborate with training and ...