Job Description
๐๐ถ๐ฟ๐ถ๐ป๐ด: ๐ค๐๐ฎ๐น๐ถ๐๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐ฟ โ ๐๐ฃ๐ข ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐
๐๐น๐ถ๐ฒ๐ป๐- ๐๐ผ๐ณ๐ผ๐ฟ๐ด๐ฒ
๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: ๐๐น๐ฎ๐ฏ๐ฎ๐ป๐ด ๐ ๐๐ป๐๐ถ๐ป๐น๐๐ฝ๐ฎ, ๐ฃ๐ต๐ถ๐น๐ถ๐ฝ๐ฝ๐ถ๐ป๐ฒ๐
๐๐บ๐ฝ๐น๐ผ๐๐บ๐ฒ๐ป๐ ๐ง๐๐ฝ๐ฒ: ๐๐๐น๐น-๐ง๐ถ๐บ๐ฒ
We are looking for an experienced Quality Manager to join our Center of Excellence team. The ideal candidate should have strong expertise in quality management, process improvement, team leadership, and performance optimization within a BPO environment.
๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐:
โข Lead and manage the Quality team in identifying performance gaps across new hires and tenured agents
โข Develop and implement strategies for performance management and employee development
โข Drive operational excellence through process optimization and continuous improvement initiatives
โข Supervise and mentor a team of Quality Analysts
โข Ensure compliance with client and organizational policies and procedures
โข Analyze performance metrics and provide actionable insights to stakeholders
โข Facilitate brainst...