Quality Assurance Manager

About the Company
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
The purpose of this role is to lead and support the delivery of high-quality, compliant operational processes by ensuring that both internal quality standards and relevant regulatoryobligations are consistently met. This includes providing leadership, motivation, and development to the team to drive strong performance and continuousimprovement. The role is also responsible for building and maintaining effective relationshipswithoperational functions to deliver a seamless end-to-end service, while managing operationalqualityperformanceindicators (KPIs) across both onshore and BPO teams. In addition, the role ensures thatoperational processes remain compliant wi...