Location
lahore
Job Type
Full-time
Posted
July 14, 2026
Job Description
Quality Assurance Executive
- Monitor and assess customer interactions to align with quality benchmarks, ensuring consistent service excellence.
- Analyze evaluation data for actionable insights, driving data‑backed decisions that enhance customer experiences.
- Collaborate cross‑functionally to develop training programs, streamline processes, and maintain high service standards.
- Identify process gaps, suggest enhancements, and contribute to efficient workflows and increased customer satisfaction.
- Provide constructive feedback to agents, empowering skill development for improved customer interactions.
- Ensure adherence to policies, regulations, and standards during customer interactions, upholding service integrity.
- Collaborate with Customer Experience teams to identify pain points, enhancing satisfaction and loyalty through improved journeys.
- Bachelor's Degree
- 3+ years of Custome...