Quality Assurance Controller

ER24 Vodacom Contact Centre 112 · Sandton, Gauteng, South Africa

Location

Sandton

Job Type

Full-time

Posted

July 07, 2026

Job Description

MAIN PURPOSE OF JOB
To assess and gauge quality levels of the Contact Centre and provide corrective solutions through coaching and training initiatives.

KEY RESPONSIBILITY AREAS
Monitors Contact Centre performance to ensure quality control standards of service/customer satisfaction is achieved.
Gather, analyse and report on performance data for the purposes of improvement and keeping relevant stakeholders up to date.
Support the Contact Centre Co-ordinator team and Contact Centre Operations.
REQUIRED EDUCATION

ESSENTIAL EDUCATION
Grade 12
DESIRED EDUCATION
Contact Centre related qualification
Adult Education related qualification
REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE
4 years' contact centre experience contact centre
1 year contact centre training or ...
        

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