Quality Assurance & Compliance Manager – Call Centre Leader

A leading BPO firm in Johannesburg is seeking an experienced Quality Assurance Manager to oversee QA teams and ensure compliance with quality standards. The role involves managing multiple campaigns, developing strategies for performance improvement, and regularly communicating with clients and senior management. Candidates should have 3-5 years in a QA management role, strong analytical skills, and a proven ability to work autonomously. This position offers an opportunity to lead and innovate within a critical team environment.
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