Location
remote
Job Type
Full-time
Posted
June 03, 2026
Job Description
Location
This position is open to candidates based in any EU country.
Language Requirements
- Fluency in English plus either:
- Dutch, Polish, German (any two languages)
- Spanish and Portuguese; OR
- Russian
Job Title
Quality Assurance Analyst
Job Description
- Monitor and evaluate performance of agents specifically on product knowledge, accuracy, tone, compliance and adherence to company policies.
- Conduct root cause analysis, case sharing and coaching of individuals, including providing timely feedback.
- Analyze reports to identify trends and recurring issues or areas to improve or value-add.
- Ensure standardizing of the internal QA monitoring system, metrics/rubrics and, proactively identify new ways to improve overall QA work.
- Implement QA strategy with scalable processes/systems that efficiently monitor the accuracy and status of overall team performan...