Quality Assurance Analyst (Call Center)

**Job Information**:
Department Name
- Quality Assurance
Job Type
- Full time
Industry
- Communications
Service Now Ticket
- INC
Modality
- On Site
Work Experience
- 0-1 year
Assigned Recruiter Contact
Date Opened
- 10/14/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22225
- The Quality Assurance Analyst is responsible for evaluating and improving the overall quality of customer interactions, documentation, and process execution across all channels. Beyond evaluations, this role generates business insights through data analysis, identifies systemic improvement opportunities, and collaborates with Operations, Training, and Continuous Improvement teams to drive performance and customer experience enhancements.
**Requirements**:
- Bachelor's degree (desirable).
- QA Call Center experience (must).
- Continuous Improvement experience (plus).
- Car Insurance Polic...