Quality Assurance Analyst – Bilingual Focus

Join Manulife as a Bilingual Plan Design Quality Analyst in Montreal, leveraging your language skills in a hybrid work model. Drive quality assurance for effective plan management.

This role is pivotal within the Operations Integrity Quality team at Manulife, emphasizing on adherence to compliance standards and operational workflows. Ideal candidates will possess a thorough understanding of Group Benefits processes, equipped to conduct quality reviews and drive improvements through data analysis and reporting.

Key Responsibilities:
• Review and assess system configurations for accuracy
• Report audit findings to Plan Design teams
• Analyze data for recurring issues and solutions
• Participate in sessions to align quality standards
• Facilitate peer audits and knowledge support

Requirements:
• Bilingual proficiency in French and English
• Experience with Group Benefits systems desired
• High accuracy ...