Quality and Learning Manager - The Ritz-Carlton Abu Dhabi, Grand Canal

Job Summary

The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. The role assists with identifying and addressing employee and organizational development needs, ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. The position assists in conducting needs assessments, designing and developing training programs, and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

Candidate Profile

Education and Experience

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