Quality Analyst - Voice process

Role Overview:

Policybazaar is hiring a Call Quality Analyst to monitor and evaluate sales call interactions, ensure adherence to quality standards, and support performance improvement through effective feedback and calibration sessions.

Key Responsibilities:

• Conduct call auditing and call monitoring for sales teams
• Participate in call calibration sessions
• Share structured feedback with agents and team leaders
• Ensure adherence to quality and compliance standards
• Identify improvement areas and recommend corrective actions
• Prepare quality reports and performance analysis

Key Requirements:

• Minimum 1 year of experience in Quality / Call Auditing / Call Monitoring
• Experience in sales process quality is preferred
• Must have experience in call calibration
• Strong communication and feedback-sharing skills
• Good analytical and observation skills...