Quality Analyst

Individual Responsibilities:

• Review transactions for accuracy, completeness and adherence to company policies and procedures. Define, quantify and analyze root cause of errors.
• Provide input to workflow changes and processing improvements including system enhancements as required. Provide feedback to Managers on trend analysis, monthly reporting, and representative progress.
• Communicate processing errors to representatives.
• Work with On-the-Job Trainers to discuss processing trends, determine development and training opportunities, and measure the progress and effectiveness of training.
• Attend department staff meetings to discuss processing issues and clarification measures.

Required Qualifications:

• 12 months+ of operational experience
• Prior experience as a processor
•Proven ability as a subject matter expert in all BU administrative systems
• Proven writing skills and ability to provide feedback, written a...