Quality Analyst (Portuguese Bilingual)

The Commercial & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world. The role is part of the Global Quality Management for the Commercial Card Client Service.

As a Quality Analyst within the Global Quality Management team, you will monitor client interactions across all regions and provide independent reviews of employee actions and business processes. Your role includes conducting thorough quality assessments, documenting findings, and providing actionable insights for improvement.

Job responsibilities

• Conduct thorough quality assessments to ensure accuracy and adherence to Standard Operating Procedures (SOPs). Document findings and provide actionable insights for ...