Location
muntinlupa
Job Type
Full-time
Posted
June 04, 2026
Job Description
Skills: Strong ability to identify specific behavior patterns by listening to calls or written transactions
Experience: at least 1 year of experience as a Quality Analyst in a BPO
We at Coforge are hiring a Quality Analyst with the following skillset:
- Monitor, evaluate and score calls against established quality assurance instruments and standards
- Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards
- Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools
- Supports and communicates business goals, quality standards, processes and procedures and policies
- Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined
- Undertakes wor...