Location
toronto
Job Type
Full-time
Posted
May 26, 2026
Job Description
Join QFloors as a Client Services Expert, dedicated to providing top-notch support to our customers. This role is essential in guiding clients through software challenges and optimizing their experience with QFloors products.
As a key part of the support team, you will be responsible for directly addressing client inquiries and resolving software-related issues. You'll engage with various teams to ensure timely assistance, document customer interactions, and contribute to our knowledge base. An eagerness to learn and assist others is crucial in this dynamic environment.
Key Responsibilities:
• Master QFloors software and support tools
• Assess and assist with incoming customer calls
• Review and route support emails to right teams
• Aid customers with feature inquiries
• Document customer interactions for future reference
Requirements:
• Excellent verbal and written communication skills
• Ability to manage busy call/email queues
• Proficiency in basic c...
As a key part of the support team, you will be responsible for directly addressing client inquiries and resolving software-related issues. You'll engage with various teams to ensure timely assistance, document customer interactions, and contribute to our knowledge base. An eagerness to learn and assist others is crucial in this dynamic environment.
Key Responsibilities:
• Master QFloors software and support tools
• Assess and assist with incoming customer calls
• Review and route support emails to right teams
• Aid customers with feature inquiries
• Document customer interactions for future reference
Requirements:
• Excellent verbal and written communication skills
• Ability to manage busy call/email queues
• Proficiency in basic c...