Qa team leader

Call Force is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market.

We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.

Key Responsibilities Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents' performance in international campaigns. Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices. Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement. Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer serv...