Location
pasay
Job Type
Full-time
Posted
May 31, 2026
Job Description
Work Setup
Onsite (MOA, Pasay)
Urgency
Urgent
Status
Active
Account/Category/Campaign
Quality Assurance
Job Summary
We're looking for an experienced QA Team Lead who can strengthen quality standards and drive continuous improvement.
Non-Negotiable Requirements
- Experience supporting international travel accounts
- At least 2 years of QA Team Lead experience
Key Responsibilities
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
- Documents on quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Positions on this level have comprehensive knowledge of the specifi...
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