Purolator Support Representative in Dartmouth

Join Purolator in Dartmouth as a Support Representative focused on Shipment Resolution. This part-time role offers opportunities to solve delivery challenges and improve operations.
This position requires working Monday to Friday, 4:00pm to 7:00pm, where you'll enhance customer satisfaction by managing shipment problems. Responsibilities include inspecting damaged packages and auditing arrivals while you collaborate with internal and external partners. Your experience in customer service and operations will be key in improving shipment outcomes.
Key Responsibilities:
• Resolve delivery issues via customer and colleague communication
• Manage undelivered freight through sorting and scanning
• Prepare packages for redelivery with tracking and labels
• Utilize Salesforce for auditing and case management
• Inform managers about shipment delays and issues
Requirements:
• At least 3 months of experience in customer service
• Understanding of operations procedure...