Public Safety Command and Control Center (CCC) Technician-3

Public Safety Command & Control Center (CCC) Technician - 3

This position provides a critical role in linking those in need of emergency assistance or non-emergency service with the most appropriate qualified Public Safety or Facilities resources while assigned to the 24/7/365 Public Safety Command and Control Center. The CCC Technician will triage all telephone calls for service, monitor Building Automation systems and Security Systems for alarms, alerts, fluctuation, adjustments and/or emergencies. As such, will be responsible for radio dispatching the appropriate personnel, trouble shooting applicable systems (Building Automation System (BAS) and Public Safety Systems) for causes and potential remote interventions.

The CCC Technician will possess the ability to multi-task triaging telephone calls, radio dispatching personnel and monitoring systems, while providing excellent customer service. The Technician will be proficient in the both Public Safety and Facilit...