Project Officer (Frontline Service) [Up to $4000/Month - 1-year contract]

We're hiring a Project Officer (Frontline Service) to handle religious-related enquiries and provide support through counter service, hotline, and email channels. If you have experience in customer service & managing enquiries across different channels, this role could be a good fit for you.

Nearest MRT: Little India/Rochor

Working Hours: Monday: 8.30am-5.30pm, Tuesday-Friday: 8.30am-6.00pm

Salary: Up to $4000/Month (Depending on qualification & experience)

• Manage customer enquiries through multiple channels, including walk-in counters, hotline calls, and emails, serving as the primary point of contact for timely support and resolution.
• Analyze frequently asked questions and customer enquiry trends to enhance knowledge resources and improve overall service delivery.
• Perform quality reviews on AI-generated responses to ensure information accuracy, relevance, and alignment with approved guidelines.
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