Location
Australia
Job Type
Full time
Posted
June 28, 2026
Job Description
Senior Project Manager – ITSM Transformation (ServiceNow)
🕒 12-month fixed-term | Hybrid | Sydney, Perth, Brisbane or Melbourne based
About the Role
Lead a major enterprise ITSM transformation, replacing a legacy platform with ServiceNow. This is a high-impact program focused on modernising service management, improving efficiency, and enhancing user experience.
You’ll own end-to-end delivery, including design, integrations, data migration, and change.
Key Responsibilities
- Deliver the full project lifecycle (selection → implementation → operations)
- Lead cross-functional teams and vendors
- Manage risks, budgets, and delivery milestones
- Report to senior stakeholders and steering committees
- Ensure compliance with regulatory standards (e.g. CPS230, PCI-DSS)
About You
- Proven experienc...