Location
Durham
Job Type
Full-time
Posted
July 15, 2026
Job Description
**Job Overview / Job Profile Summary**
This role serves as a key client-facing position supporting study maintenance activities within IQVIA’s Interactive Response Technology (IRT) environment. The incumbent is responsible for managing client communications, coordinating data changes, supporting helpdesk escalations, and ensuring high-quality delivery of study services.
The role requires strong project management fundamentals, customer service excellence, and the ability to manage multiple priorities in a fast-paced clinical technology environment.
**Responsibilities / Essential Functions**
**Client Service (60%)**
+ Serve as the primary point of contact for clients during study maintenance phases
+ Organize and participate in regular client meetings, ensuring clear communication and alignment
+ Respond to client inquiries and requests in a timely and professional manner
+ Manage study budgets and support Change Orders (COs) as requ...
This role serves as a key client-facing position supporting study maintenance activities within IQVIA’s Interactive Response Technology (IRT) environment. The incumbent is responsible for managing client communications, coordinating data changes, supporting helpdesk escalations, and ensuring high-quality delivery of study services.
The role requires strong project management fundamentals, customer service excellence, and the ability to manage multiple priorities in a fast-paced clinical technology environment.
**Responsibilities / Essential Functions**
**Client Service (60%)**
+ Serve as the primary point of contact for clients during study maintenance phases
+ Organize and participate in regular client meetings, ensuring clear communication and alignment
+ Respond to client inquiries and requests in a timely and professional manner
+ Manage study budgets and support Change Orders (COs) as requ...