Job Description
The Continuous Improvement & Progress Specialist is responsible for driving operational excellence and sustained customer experience improvement across all Takealot Group support functions—Takealot.com, MrD (Mr Delivery), and Takealot Marketplace. The role combines a strategic mandate to lead end‑to‑end CI initiatives (process design, technology adoption, and cross‑functional collaboration) with the hands‑on operational discipline of continuous process refinement: SOP governance, ticket mining, knowledge management, and macro optimisation. Acting as both an advocate for customers and sellers and a catalyst for change across all brands and support teams, the role ensures that every improvement is measurable, sustainable, and firmly anchored in data and customer insight.
Key Responsibilities
Process Improvement & SOP Management
- Lead and manage continuous improvement initiatives across all Takealot Group support teams (Customer Support, Seller Suppo...