Program Manager, Key Accounts (Remote on Vancouver Island)

**I. Job Summary**

The Program Manager, Key Accounts role provides high-level customer service for government and third-party accounts with minimal growth opportunities, such as school districts and large events.

**This position is a remote, work from home office position on Vancouver Island. The employee may periodically be required to conduct a customer-site visit on the island.**

**II. Essential Duties and Responsibilities**

+ Provide exceptional customer service to large accounts.
+ Handle bid work.
+ Conduct site visits, waste audits, and address safety concerns.
+ Manage highly transactional accounts.
+ Establishes and maintains a high level of customer satisfaction.
+ Communicates to and works to resolve unique customer issues.
+ Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
+ Matches WM services with customer needs by demonstrating kn...