Program Manager II QA testing Account, Rufus and Alexa Ops

Description
This role will work cross-functionally with Product, Engineering, and Program teams to ensure QA readiness, stakeholder visibility, and continuous process improvement. The ideal candidate is highly organized, data-driven, comfortable operating in ambiguity, and relentlessly focused on delivering results.

Key job responsibilities
• Own stakeholder management for assigned business lines — serve as primary QA coordination point, manage expectations, provide status updates, and drive alignment
• Manage the bug intake pipeline end-to-end: triage, categorize, prioritize, and route defects; ensure tickets are SLA-compliant, well-documented, and properly closed
• Drive bug verification workflows, ensuring defects are validated and reproducible before escalation to engineering
• Generate weekly/monthly QA reports for leadership covering defect trends, escape rates, test coverage, and cycle time metrics
• Analyze data to surface systemic gaps, recurring pat...