Program Manager

Summary Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Program Manager for knowledge management, development, and training, you will oversee design, management, and evaluation of USCIS' appellate training and knowledge management programs and coordinate implementation of quality assurance program evaluations into the training programs. Responsibilities Builds and manages the agency’s appellate training, quality assurance, and knowledge management programs. Assesses alignment of appellate training programs with current agency goals, policies, and laws, recommending updates and changes to those programs to maintain alignment with the agency’s policies and priorities. Facilitates successful outcomes by connecting subject matter experts from the AAO and other USCIS program offices and directorates to ensure that the agency’s appellate needs are met and support its mission. Creates and manages proje...