Location
toronto
Job Type
Full-time
Posted
June 14, 2026
Job Description
Lead customer relationships as a Program Director at Jolera, a global IT solutions provider. Drive service excellence and strategic planning to enhance client satisfaction and growth.
Reporting to the Senior Director, this Program Director role involves managing customer accounts and expanding Jolera's presence. Your focus will be on Virtual CIO responsibilities, aligning strategic technology solutions with business needs. Candidates should demonstrate a strong foundation in IT Service Management and have proven skills in sales and customer service.
Key Responsibilities:
• Collaborate with leadership for customer technology planning
• Conduct regular reporting and update sessions
• Manage customer agreements and invoicing processes
• Build relationships with key stakeholders
• Maintain and enhance CRM data accuracy
Requirements:
• 10+ years in Information Technology fields
• Excellent communication and presentation skills
• Strong knowledge of sales pri...
Reporting to the Senior Director, this Program Director role involves managing customer accounts and expanding Jolera's presence. Your focus will be on Virtual CIO responsibilities, aligning strategic technology solutions with business needs. Candidates should demonstrate a strong foundation in IT Service Management and have proven skills in sales and customer service.
Key Responsibilities:
• Collaborate with leadership for customer technology planning
• Conduct regular reporting and update sessions
• Manage customer agreements and invoicing processes
• Build relationships with key stakeholders
• Maintain and enhance CRM data accuracy
Requirements:
• 10+ years in Information Technology fields
• Excellent communication and presentation skills
• Strong knowledge of sales pri...