Job Description
As a Professional Services Consultant, you will play a pivotal role in driving client success by leveraging your technical expertise and business acumen. You will guide clients through platform deployment—including configuring conversational AI agents—ensure their needs are met, and identify opportunities for growth and expanded usage.
What You'll Do
Collect and structure clients' needs (technical and functional) to ensure solutions align with their business objectives
Analyze, prepare, and validate data necessary for solution deployment
Configure the platform to fit client needs—build, design, and refine AI Applications
Guide and train clients in platform deployment, ensuring smooth implementation
Facilitate workshops, deliver user training, and support change management
Troubleshoot issues and answer customer tickets within Professional Services scope
Proactively identify opportunities to expand usage and propose rel...