Products Support Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you’ll collaborate with client managers and our customers, sharing your expertise on Amex GBT’s travel technology and tools. You'll support day-to-day travel technology questions, troubleshoot issues, implement and maintain the online booking tool.

**What You’ll Do**

+ Manage product support for cases including product breakdowns and defects, documenting your case research to help global clients resolve challenges
+ Maintain a good understanding of all Amex GBT Online Booking Tools (OBT), MI Products and approval products; share expertise on travel industry practices and technologies
+ Test solutions and new product functionality releases
+ Ensure adherence to SLA agr...