Production Support Singapore

<div> <div><u><b>Responsibilities</b></u></div> <ul> <li>Provide daily application and production support for International Wealth Management (IWM) systems.</li> <li>Provide support in rotational shifts and participate in on-call support as required.</li> <li>Handle incident, problem, and change management activities.</li> <li>Monitor production systems to ensure high availability and performance.</li> <li>Troubleshoot production issues, identify root causes, and provide workarounds or permanent resolutions.</li> <li>Liaise with business users, infrastructure teams, development teams, and vendors to resolve production incidents.</li> <li>Coordinate system upgrades, release management, and change implementations.</li> <li>Support User Acceptance Testing (UAT) and production deployments for BAU changes and projects.</li> <li>Track productio...