Production Support / Major Incident Management

Description

Location: Onsite 3 days a wk; Hybrid – Office location is Chandler AZ
Required Pay Rate: $ W2
***Due to client requirements this role is only open to USC or GC candidates***

Summary
Entry level Cloud Support SME
The individual in this role will provide front-line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus of triage leadership on all business impacting incidents. Responsibilities of this role include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring complex/major production incidents under tight Service Level Agreements (SLAs) and pursues root cause and problem resolution follow-up.
Responsibilities