Production Support Engineer

LTM · singapore, singapore, Singapore

Location

singapore

Job Type

Full-time

Posted

June 23, 2026

Job Description

Role Overview We are looking for an experienced L2 Production Support Engineer with strong expertise in Unix/Linux, SQL, and monitoring tools, to support mission-critical banking applications. The role involves 24x7 support, incident management, and collaboration with L3/development teams. 
Key Responsibilities Provide L2 production support for banking applications in a 24x7 rotational shift model. 
Manage incident lifecycle, problem management, and PMR processes. 
Perform root cause analysis (RCA) and implement temporary/permanent fixes. 
Handle change management, releases, and deployments. 
Coordinate with L3 support and development teams for issue resolution. 
Monitor applications using tools like ITRS, Autosys, AppDynamics. 
Manage tickets and workflows via ServiceNow, UDeploy. 
Ensure system stability and adherence to SLA targets. 
Required Skills Unix/Linux ...
        

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