Production Support Engineer (L1)

We’re seeking a detail-oriented Production Support Engineer (L1) with strong communication and analytical skills to join our technology operations team in Abu Dhabi. The ideal candidate will monitor production systems, manage incidents, and perform first-level troubleshooting while working closely with L2 and L3 support teams to ensure uninterrupted service delivery. You’ll play a crucial role in maintaining operational excellence, ensuring timely escalation of critical issues, and driving adherence to defined SLAs and service standards across all supported environments.

The role requires working in rotational shifts (24×7), including weekends and public holidays, ensuring timely updates and smooth handovers.

• Act as the first point of contact for production incidents received through email, chat, or ticketing tools.
• Log, categorize, and prioritize incidents and service requ...